Privacy Policy

1. Introduction

Welcome to Valet Rápido ("we," "our," or "us"). We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our valet parking service platform (the "Service").

By using our Service, you agree to the collection and use of information in accordance with this policy. If you do not agree with our policies and practices, please do not use our Service.

2. Information We Collect

2.1 Personal Information

We collect the following types of personal information:

• Account Information: Name, email address, phone number, and password
• Vehicle Information: Make, model, color, license plate number
• Location Data: Pickup and drop-off locations, real-time GPS tracking during service
• Payment Information: Credit card details (processed securely through Stripe), billing address, payment history
• Communication Data: Customer support inquiries, feedback, and correspondence

2.2 Automatically Collected Information

• Device information (IP address, browser type, device ID)
• Usage data (pages visited, features used, time spent)
• Log data (error reports, system diagnostics)

3. SMS and Phone Communications (Twilio)

3.1 SMS Notification Service

We use Twilio, a third-party SMS service provider, to send you important notifications about your valet service, including:

• Service request confirmations
• Valet assignment notifications
• Status updates (pickup, parking, return)
• Payment receipts and confirmations
• Service completion notifications

3.2 Phone Number Usage

By providing your phone number and using our Service, you consent to receive SMS messages from Valet Rápido via Twilio. Your phone number is:

• Stored securely in our Firebase database
• Shared with Twilio solely for the purpose of delivering SMS notifications
• Used to contact you regarding your active valet service requests
• Never sold or shared with third parties for marketing

3.3 Opting Out of SMS Notifications

You can opt out of non-essential SMS notifications at any time through your account settings. However, please note that certain transactional messages (such as service confirmations and critical status updates) are necessary for the operation of our Service and cannot be disabled.

To completely stop receiving SMS messages, you may reply "STOP" to any SMS message from Valet Rápido. This will disable all SMS notifications, which may impact your ability to receive timely service updates.

3.4 SMS Frequency

Message frequency varies based on your service usage. You may receive 3-6 messages per valet service request. Standard messaging and data rates from your mobile carrier may apply.

4. How We Use Your Information

We use your information for the following purposes:

• Service Delivery: To provide, operate, and maintain our valet parking service
• Communication: To send you service updates, notifications, and customer support responses
• Payment Processing: To process payments and prevent fraud
• Improvement: To analyze usage patterns and improve our Service
• Safety and Security: To ensure the security of your vehicle and personal information
• Legal Compliance: To comply with applicable laws and regulations

5. How We Share Your Information

We do not sell your personal information. We may share your information with:

5.1 Service Providers

• Twilio: For SMS notifications and communications
• Stripe: For secure payment processing
• Google Firebase: For database hosting, authentication, and cloud services
• Google Maps: For location services and mapping

5.2 Valet Partners

We share necessary information (name, phone number, vehicle details, location) with assigned valets and partner parking facilities to fulfill your service request.

5.3 Legal Requirements

We may disclose your information if required to do so by law or in response to valid requests by public authorities.

6. Data Security

We implement industry-standard security measures to protect your personal information, including:

• Encryption of data in transit (SSL/TLS)
• Secure authentication via Firebase Auth
• PCI-compliant payment processing through Stripe (we do not store credit card numbers)
• Role-based access controls
• Regular security audits and monitoring

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your information, we cannot guarantee absolute security.

7. Data Retention

We retain your personal information for as long as necessary to provide you with our Service and fulfill the purposes outlined in this Privacy Policy. Specifically:

• Account information: Retained until you delete your account
• Service requests: Retained for 7 years for legal and accounting purposes
• Payment records: Retained for 7 years as required by law
• Communication logs: Retained for 2 years for customer support purposes

8. Your Privacy Rights

You have the right to:

• Access: Request access to the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information (subject to legal retention requirements)
• Opt-Out: Opt out of SMS notifications and marketing communications
• Data Portability: Request a copy of your data in a structured, machine-readable format

To exercise these rights, please contact us at privacy@valetrapido.com.

9. Children's Privacy

Our Service is not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with personal information, please contact us, and we will delete such information.

10. Third-Party Links

Our Service may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies.

11. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure that appropriate safeguards are in place to protect your information in accordance with this Privacy Policy.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. For significant changes, we will provide more prominent notice (including email or SMS notification).

13. Contact Us

If you have questions or concerns about this Privacy Policy, please contact us:

14. California Privacy Rights (CCPA)

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA), including:

• The right to know what personal information is collected, used, shared, or sold
• The right to delete personal information
• The right to opt-out of the sale of personal information
• The right to non-discrimination for exercising your rights

We do not sell your personal information. To exercise your CCPA rights, contact us at privacy@valetrapido.com.